In honor of small business Saturday, we will be offering all accessories at 50% off. One day only!
Digital Doc Des Moines is a new kind of phone repair store. We've created a family-friendly environment for your family's electronic repair needs.
Friday, November 27, 2015
Monday, November 23, 2015
Snow damage your phone?
After our first snow storm of the season, 3 phones came into our store the next day - all with damage from moisture.
We were able to save two of them using our water treatment process. One customer had waited too long to bring his phone in. A bit more about our water treatment process:
1. phone connectors inside the phone corrode very quickly. The connectors often contain gold and other easy-to-corrode metals. Electrical current through the metal stimulates the corrosion process.
2. If you get your phone wet, DO NOT try and charge it. Putting it on a charger is like plugging a water balloon into an electrical outlet. You may have taken a hair dryer to it or put it in rice but there are many little compartments inside the phone that are very good at storing water indefinitely.
3. Get the phone to us ASAP. If we can get it the next day, odds of fixing it are 90+%. If it's been a week, it's around 50%.
4. While you at the store, ask about our water rescue bag - a specially designed bag made to store the phone until you can get it to us. Worth every penny.
We were able to save two of them using our water treatment process. One customer had waited too long to bring his phone in. A bit more about our water treatment process:
1. phone connectors inside the phone corrode very quickly. The connectors often contain gold and other easy-to-corrode metals. Electrical current through the metal stimulates the corrosion process.
2. If you get your phone wet, DO NOT try and charge it. Putting it on a charger is like plugging a water balloon into an electrical outlet. You may have taken a hair dryer to it or put it in rice but there are many little compartments inside the phone that are very good at storing water indefinitely.
3. Get the phone to us ASAP. If we can get it the next day, odds of fixing it are 90+%. If it's been a week, it's around 50%.
4. While you at the store, ask about our water rescue bag - a specially designed bag made to store the phone until you can get it to us. Worth every penny.
Sunday, November 15, 2015
Why Didn't My DIY Screen Repair Work?
After carefully disassembling your entire phone, you’ve successfully replaced that broken screen and put all the pieces back in place. You turn on your phone only to discover that the screen is now covered by dark lines, doesn’t respond to touch, or has gone completely black. Don’t panic –a nonresponsive screen doesn’t mean your phone is ruined. Try these troubleshooting tips to get your screen working again.
Poor quality replacement screen
Not all smartphone screen replacements are created equal. Lower quality replacement parts could be refurbished or unreliable. If a deal sounds too good to be true, it probably is. Make sure you buy your replacement parts from a trusted source. If you're buying from eBay or Amazon, pay attention to the most recent quality ratings for screens they have sold. You should do business with people who sell thousands of screens with a quality rating of 98% or higher
Connectors not re-attached properly
Connectors on screens are very fragile. The newer phones have connectors that bend easily. Especially the iPhone 6 or newer. If you press in the middle putting them on, the ends can lift and ruin the connection. If you have lines or no working screen, try straightening the connectors and put them back on pressing on the outsides first then the middle.
Replacing only the glass
Some people sell "glass only" parts on the internet and most popular phone models come with the glass glued to the LCD. The only way to do a "glass only" repair is with special equipment that costs hundreds of dollars. If you are trying to fix your phone yourself, buy the full digitizer/lcd assembly
Damage from static electricity
Fuses can be blown by something as minor as static electricity, so you should be sure and ground yourself while repairing the phone.
Screws missing or out of place
the Apple phones use a number of different sizes of screws inside. Be sure you put them back in the exact screw hole you removed them from. Putting a different size screw in can ruin the phone.
Debris on internal components
Make sure you don't over handle the parts. Skin oil can ruin the connector. Some replacement screens come with a protective film that must be removed with alcohol prior to using.
Software not recognizing new hardware
You may have to reset your phone after putting on the new screen. You can do this by disconnecting the battery for 30 seconds and re-attaching it.
Camera shorted out
The front camera attaches to the phone through the replacement screen. Sometimes this can short out when replacing the screen. Disconnect the camera connectors and see if the screen works. If it does, you need a new front camera.
Cables or pins bent out of place
Inspect the connectors on the phone motherboard. Sometimes they can be damaged when removing the old broken screen.
If all else fails, bring it to Digital Doc and we'll fix it for you.
Friday, November 13, 2015
Tempered Glass program
Our TEMPERED GLASS program is working wonderfully. For only $29, we will put tempered glass on your phone after repair. The program extends the warranty to 1 full year and, (this is the best part) if you drop your phone again, there is a very good chance the glass will break and not the phone. And if that happens, bring it in and we'll put a new one on FOR FREE.
Oh and hey, check out our FaceBook site for special offers!
www.facebook.com/digitaldocdesmoines
Oh and hey, check out our FaceBook site for special offers!
www.facebook.com/digitaldocdesmoines
Wednesday, November 11, 2015
Windows Laptop Repair
A customer came by today and dropped off his Dell laptop. A very large box store competitor had it for a week and had shipped it to another state before calling him to let him know they couldn't get the part. This was after a $100 diagnostic fee.
He brought it to Digital Doc Des Moines. We do all our repairs right here in our store and we are very good at getting parts. Within 20 minutes we had the part ordered and a very satisfying estimate to the customer.
Get your laptop fixed at Digital Doc!
He brought it to Digital Doc Des Moines. We do all our repairs right here in our store and we are very good at getting parts. Within 20 minutes we had the part ordered and a very satisfying estimate to the customer.
Get your laptop fixed at Digital Doc!
Friday, November 6, 2015
Phone Battery Maintenance
Batteries last the longest if you maintain a charging level between 50 and 80%. Letting them drain to 0% or charging to 100% put more strain on them. A battery has about 1250 full charge cycles in it's useful life. The article below points out that you should NOT put a cheap battery in your phone. Use original manufacturer's batteries only. We carry these batteries in stock in our store. Bring your phone in for a free battery checkup!
Here's an interesting article about battery dangers. I find it interesting that before each airplane flight, tight security procedures are targeting explosive devices. Then they open the gates and allow 150 explosive devices to board in the form of each passenger's smartphone.
https://www.androidpit.com/tips-to-stop-your-battery-from-exploding
Here's an interesting article about battery dangers. I find it interesting that before each airplane flight, tight security procedures are targeting explosive devices. Then they open the gates and allow 150 explosive devices to board in the form of each passenger's smartphone.
https://www.androidpit.com/tips-to-stop-your-battery-from-exploding
Wednesday, November 4, 2015
Phone Repairs and Farmers
As the fall field work winds up, it might be time to do some maintenance work on your phone. Farmers rely on their phones heavily. Ham radios and CB's in the house kitchen have been replaced by smartphones. And when you need to reach someone, you REALLY need to reach someone.
Get your phone fixed here at Digital Doc. You can mail it to us or stop by next time you're in town. If you call us, we'll send you a postage-free mailing label .
Get your phone fixed here at Digital Doc. You can mail it to us or stop by next time you're in town. If you call us, we'll send you a postage-free mailing label .
Tuesday, November 3, 2015
Customer Service - Use Your BRAIN
How many times have you been asked to supply information that can be easily gotten off the internet? Today I had to order a replacement part for a medical device. I told them to ship it to my pharmacy and gave them the name and address. They asked for the phone number. I don't have their phone number handy. They said they needed the phone number. I told them I didn't have it. They were stuck. I asked them where they might go to find the phone number since I don't have it. No reply. I finally said "let me Google that for you". I looked up the pharmacy and read them the number.
Why, why WHY can't people think for a moment before asking for silly information they can easily get themself?
OK - end of soap box. But my commitment to MY customers is that these kinds of things are eliminated while you are in my store. Just simple, straight forward, easy and delightful customer service. Combine that with the best prices in town and it makes us an easy destination for your phone repair, computer repair, and tablet repair needs.
Marty Morrow
Owner, Digital Doc Des Moines
1300 NW 100th St
Clive, IA 50325
515 327 7037
Why, why WHY can't people think for a moment before asking for silly information they can easily get themself?
OK - end of soap box. But my commitment to MY customers is that these kinds of things are eliminated while you are in my store. Just simple, straight forward, easy and delightful customer service. Combine that with the best prices in town and it makes us an easy destination for your phone repair, computer repair, and tablet repair needs.
Marty Morrow
Owner, Digital Doc Des Moines
1300 NW 100th St
Clive, IA 50325
515 327 7037
Monday, November 2, 2015
Macbook Air repairs
We've been doing a lot of Macbook Air repairs lately. As it turns out, we are doing the repairs for about 1/2 of what the Apple store is charging. If you need your Macbook Air fixed, give us a call!
Digital Doc Des Moines
1300 NW 100th St
Clive, IA 50325
515 327 7037
www.digitaldoc.com/dsm
www.facebook.com/digitaldocdesmoines
Digital Doc Des Moines
1300 NW 100th St
Clive, IA 50325
515 327 7037
www.digitaldoc.com/dsm
www.facebook.com/digitaldocdesmoines
Subscribe to:
Posts (Atom)